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GoToAssist
WHAT IS IT?
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GoToAssist remote support allows you to deliver live technical support
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Its features include:
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​​​​​​Remote control lets the user use mouse and keyboard to control a remote machine.
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Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes.
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Remote diagnostics to gather system information from a remote computer.
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Simultaneous sessions allows user to work on up to eight remote computers at the same time
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Encryption and authentication security provided by a Secure Sockets Layer (SSL) website with end-to-end 128-bit Advanced Encryption Standard (AES) encryption and the secure remote password protocol.
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File transfer for moving files between computers
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Multi-monitor support for a client PC
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Mac, Android and BlackBerry support
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Expert Desktop
Need to install GoToAssist Expert
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Remote Desktop
Open browser > it will run GotoAssist Customer
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There is 2 way of connections according to customers present in front of remote PC.
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Attended Support
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Unattended Support
Attended Support:
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Open get.gotoassitst.com to download the GoToAssist Expert software for expert.
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Sign in with your email.
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Download and install the application.
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Open GoToAssist > copy and share the support code with the customer.
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Enter the code in remote desktop.
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On a remote desktop, open browser.
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Go to www.fastsupport.com
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Enter the name and Support key > Continue.
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Click on Start session.
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Customer will be asked to approve the session connection.
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You can see their screen, control their mouse, transfer files and request diagnostic information
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The expert computer will get a window as shown in below.
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The above tools have other functions.
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The customer window will get a little window have limited functions like:
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Stop screen sharing
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Chat
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File transfer
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End session
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Unattended Support:
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When you are away from your computer, but you would like a technician to access it.
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Download Unattended on customer PC.
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No permission asked.
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Need to install GoToAssist Expert
Expert Desktop
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​​Download Unattended Installer
Open browser > it will run GotoAssist Customer
Remote Desktop
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Open gotoassist.com and log in with your account.
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Download with the Unattended Installer on customer's PC.
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And install it.
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It will ask name and support key.
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Enter the following and click on OK.
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The permission will be given to the Expert computer, he can start the session whenever he wants.
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